2b999 Privacy Policy
Your privacy matters to us. This Privacy Policy sets out how 2b999 collects, processes, stores, and safeguards your personal data when you use our online betting and casino platform. We are committed to handling your information with transparency, care, and in line with applicable data protection principles.
How 2b999 Protects Your Privacy
We have built our data practices around six core principles designed to keep your personal information safe, transparent, and firmly under your control.
2b999 collects only the personal data strictly necessary to operate your account, process transactions, and comply with applicable legal requirements. We do not collect data for its own sake and do not retain it longer than needed.
All data transmitted between your device and our platform is protected using industry-standard SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
2b999 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is used solely to deliver and improve the 2b999 service and to fulfil our legal obligations.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through our support team and we will respond within a reasonable timeframe in line with applicable data protection standards.
Personal data held by 2b999 is stored on secured servers with access restricted to authorised personnel only. We apply technical and organisational safeguards to guard against unauthorised access, loss, or alteration of your data.
This Privacy Policy is written in plain, accessible English so that every 2b999 player understands exactly what data we collect, why we collect it, and how it is used. We update this document whenever our practices change and notify you accordingly.
Introduction
This Privacy Policy explains how 2b999 ("2b999", "we", "us", "our") — the operator of the online betting and casino platform available at https://2b999.io — collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who register for or use the 2b999 platform.
This policy applies to all personal data collected through the 2b999 website, mobile-optimised site, any associated application, and all communications between you and 2b999 (including support tickets, live chat, email, and WhatsApp).
This Privacy Policy is incorporated by reference into the 2b999 Terms & Conditions and forms part of the agreement between you and 2b999.
Data Controller
For the purposes of this Privacy Policy, 2b999 acts as the data controller responsible for determining the purposes and means by which your personal data is processed. All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our support team using the contact details provided in Section 15 of this policy.
The 2b999 platform is operated primarily for and directed at adult players (aged 21 and above) located in Bangladesh. If you are accessing the platform from outside Bangladesh, it is your responsibility to ensure that doing so is lawful under the laws of your jurisdiction.
What We Collect
2b999 collects the following categories of personal data from players:
3.1 Identity & Contact Information
- Full legal name
- Date of birth
- Gender (where provided)
- Residential address (including city, district, and postcode)
- Email address
- Mobile phone number
- National ID (NID) number, passport number, or birth certificate details (collected for KYC verification purposes)
3.2 Financial Information
- Mobile money account identifiers (bKash, Nagad, Rocket, Upay numbers)
- Bank account details where bank transfer is used (account number, bank name, branch)
- Transaction history (deposit amounts, withdrawal requests, dates, and reference numbers)
- Debit/credit card details where applicable (processed securely via payment providers; card numbers are not stored by 2b999 directly)
3.3 Account & Activity Data
- Username and encrypted password
- Betting history (markets, stakes, outcomes, winnings)
- Casino game play history (game titles, session lengths, wagering activity)
- Bonus and promotional activity
- VIP Club tier and loyalty point history
- Responsible gaming settings (deposit limits, self-exclusion records)
3.4 Technical & Device Data
- IP address
- Device type, operating system, and browser version
- Session timestamps and duration
- Pages visited and features used within the platform
- Referral source (how you arrived at the 2b999 website)
- Cookie identifiers and similar tracking data (see Section 10)
3.5 Communication Data
- Records of live chat conversations with 2b999 support
- Email correspondence
- WhatsApp message content (where support is accessed via WhatsApp)
- Feedback, complaint, and dispute records
How We Collect Data
2b999 collects your personal data through the following channels:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or participate in promotions.
- Automatically: Through cookies, web beacons, and similar tracking technologies as you browse and use the 2b999 platform (see Section 10 for details).
- From payment providers: When a deposit or withdrawal is processed via bKash, Nagad, Rocket, Upay, or a banking partner, we may receive transaction confirmation data from those providers.
- From identity verification services: Where we use third-party KYC or age verification tools to confirm your identity and age, those services may return verification status and identity match data.
- From game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session and technical data with 2b999 for the purpose of delivering games and resolving disputes.
- From fraud detection tools: We may use third-party fraud prevention services that collect device fingerprint and behavioural data to detect suspicious activity.
Why We Use Your Data
2b999 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account creation & management | To register your account, verify your identity and age, maintain your profile, and provide you access to the platform. |
| Transaction processing | To process deposits and withdrawal requests via your chosen payment method and maintain accurate financial records. |
| Delivering services | To allow you to place bets, play casino games, participate in the VIP Club, and access all features of the 2b999 platform. |
| Customer support | To respond to your enquiries, resolve disputes, process complaints, and deliver after-care assistance. |
| Responsible gaming | To monitor gambling behaviour patterns, apply self-exclusion or limit requests, and intervene where problem gambling indicators are identified. |
| Fraud prevention & security | To detect and prevent fraud, money laundering, bonus abuse, multiple account creation, and other prohibited activities. |
| Legal compliance | To comply with applicable laws, including anti-money laundering (AML) obligations, identity verification requirements, and the retention of transaction records. |
| Platform improvement | To analyse usage patterns, test new features, and improve the overall performance and user experience of the 2b999 platform. |
| Marketing & promotions | To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications (see Section 6). |
Legal Basis for Processing
2b999 processes your personal data only where there is a lawful basis to do so. The applicable legal bases for each category of processing are:
- Contractual necessity: Processing required to fulfil the agreement between you and 2b999 — including account creation, transaction processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and the retention of financial records.
- Legitimate interests: Processing carried out for 2b999's legitimate business interests, including fraud prevention, security monitoring, and platform analytics — where those interests do not override your fundamental privacy rights.
- Consent: Processing based on your explicit consent, particularly in relation to marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Data
2b999 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only for the purposes described in this policy:
7.1 Payment Processors
To facilitate deposits and withdrawals, 2b999 shares the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard). These partners process data under their own privacy policies and are bound by contractual obligations to protect your information.
7.2 Game Providers
To deliver casino games and resolve game-related disputes, 2b999 shares player session identifiers and activity data with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game providers are contractually prohibited from using this data for any purpose beyond game delivery and dispute resolution.
7.3 Identity & Fraud Verification Services
To comply with age verification and AML requirements, 2b999 may share identity document data with licensed KYC and fraud prevention service providers. These providers are selected for their compliance with applicable data protection standards.
7.4 Legal & Regulatory Authorities
2b999 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
7.5 Professional Advisers
2b999 may share data with lawyers, auditors, accountants, and insurers in the course of obtaining professional advice, subject to contractual confidentiality obligations.
Data Retention
2b999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML and legal compliance obligations |
| Transaction & financial records | 7 years from the date of transaction | Financial record-keeping obligations |
| KYC documents | 5 years from account closure | Identity verification compliance |
| Support & communication records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & device logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful basis for marketing |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Security Measures
2b999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, loss, or destruction. These measures include, but are not limited to:
- SSL/TLS encryption on all data transmitted between your device and our servers;
- Encrypted storage of passwords (hashed and salted using industry-standard algorithms — passwords are never stored in plain text);
- Two-factor authentication (2FA) options for player accounts;
- Access controls restricting database and server access to authorised 2b999 personnel only, on a need-to-know basis;
- Regular security audits and vulnerability assessments of the 2b999 platform infrastructure;
- Automated fraud monitoring systems that flag suspicious login attempts, unusual transaction patterns, and potential account compromise;
- Data segregation to ensure that player financial data is held separately from operational data where feasible.
In the unlikely event of a data breach that poses a risk to your rights and interests, 2b999 will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the breach.
Cookies & Tracking Technologies
2b999 uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and gather analytics data. A cookie is a small text file placed on your device by the 2b999 website. The following categories of cookies are used:
10.1 Strictly Necessary Cookies
These cookies are essential for the platform to function. They enable core features such as maintaining your login session, remembering your language and currency preferences, and supporting secure transactions. These cookies cannot be disabled without impairing your ability to use the site.
10.2 Analytics Cookies
These cookies allow 2b999 to understand how players interact with the platform — which pages are most visited, where users encounter difficulties, and how navigation can be improved. Analytics data is aggregated and does not identify individual players. These cookies require your consent and can be declined.
10.3 Functional Cookies
Functional cookies remember your preferences and settings (such as chosen deposit method or notification preferences) to provide a more personalised experience. These are activated with your consent and can be managed via your account settings.
10.4 Marketing & Retargeting Cookies
Where you have consented, 2b999 may use cookies to deliver relevant promotional content. These cookies may track your browsing behaviour across sessions to serve targeted offers. You may withdraw your consent to marketing cookies at any time by contacting support.
Your Rights
As a 2b999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request. 2b999 will respond within a reasonable timeframe.
Please note that some rights are subject to limitations. For example, the right to erasure cannot override 2b999's legal obligations to retain certain financial and identity records. Where we are unable to fulfil a request in full, we will explain the reason in our response.
Minors & Age Verification
If 2b999 discovers or has reasonable grounds to suspect that a player is under the age of 21, we will immediately suspend the account, freeze any associated funds pending investigation, and take all steps required by applicable law. Any personal data collected from an underage individual will be deleted as soon as the matter is resolved, subject to any legal retention obligations.
If you are a parent or guardian and believe that a minor has registered a 2b999 account, please contact us immediately at [email protected] so that we can take prompt action.
Third-Party Services
The 2b999 platform integrates with a number of third-party services necessary to deliver games, process payments, and maintain platform security. While 2b999 takes care to select reputable partners and requires them to handle data responsibly under contractual terms, each third party operates under its own privacy policy.
Key third-party categories used by 2b999 include:
- Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners
- Identity verification: KYC and AML compliance service providers
- Analytics platforms: Platform usage analytics tools (data processed in aggregate form)
- Fraud detection: Automated risk and fraud monitoring services
2b999 is not responsible for the privacy practices of third-party websites, applications, or services that are not directly operated by 2b999. If you navigate to a third-party service from the 2b999 platform, please review that service's privacy policy independently.
Policy Changes
2b999 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, new features on the platform, changes in applicable law, or feedback from players and regulators.
When we make material changes to this policy, we will take the following steps to notify you:
- Update the "Last Updated" date at the top of this page;
- Display a prominent notice on the 2b999 platform for a period of at least 14 days after the change takes effect;
- Where feasible, send a notification to the email address registered on your account.
Your continued use of the 2b999 platform after a Privacy Policy update constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this policy will always be accessible at https://2b999.io/privacy-policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2b999 handles your personal data, please contact our Data Protection team using one of the following channels:
- Email: [email protected] — include "Privacy Request" in the subject line
- Live Chat: Available 24/7 via the 2b999 platform
- WhatsApp Support: Available 09:00–01:00 BST (Bangladesh Standard Time, UTC+6)
We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Ready to Play Responsibly?
Your data is safe with us. Now explore everything 2b999 has to offer — cricket betting, live casino, slots, crash games, and more. All in BDT, built for Bangladesh.