Responsible Gaming
at 2b999
At 2b999, we believe gambling should always be an enjoyable activity — never a source of stress, debt, or harm. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support they need to stay in control at all times.
Six Pillars of Safe Play at 2b999
Responsible gaming at 2b999 is not a checkbox — it is embedded into every layer of the platform. Here are the core principles that guide how we protect our players.
2b999 enforces a strict minimum age of 21 for all players. Every new account goes through a KYC identity and age verification process before any deposits or bets are accepted. We do not knowingly allow underage individuals to gamble on our platform.
Players can set daily, weekly, or monthly deposit limits on their 2b999 accounts at any time. Once a limit is active, it takes effect immediately. Increases to existing limits require a mandatory 72-hour cooling-off period to prevent impulsive decisions.
Losing track of time is a common sign of problematic gambling behaviour. 2b999 allows players to set session time reminders and hard time limits that will automatically end a gaming session when the chosen duration is reached, keeping play within healthy boundaries.
Feeling overwhelmed? Activate a short break from the platform using 2b999's time-out feature. Choose a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out, your account is fully suspended and no deposits or bets can be placed.
For players who feel they need a longer break, 2b999 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is irreversible during the chosen period. Contact our support team to activate self-exclusion on your account at any time.
Our responsible gaming support team is available 24/7 via live chat and email. If you are concerned about your own gambling or that of a friend or family member, reach out to us at any time. All responsible gaming enquiries are handled with full confidentiality and care.
Strictly 21+ — No Exceptions
The 2b999 platform operates under a zero-tolerance policy regarding underage gambling. In Bangladesh, and in line with international responsible gaming best practices, all players must be at least 21 years of age to register, deposit, and place bets on 2b999.
During the registration process, every new player is required to confirm their age and provide valid identity documentation as part of our Know Your Customer (KYC) process. Acceptable documents include a National ID (NID) card, a valid passport, or an official birth certificate. Accounts that cannot be verified will remain restricted until verification is complete.
If 2b999 has reasonable grounds to suspect that a player is under the age of 21, the account will be immediately suspended and any funds held pending investigation. Winnings accrued during an underage session will be withheld.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 2b999, please contact our support team at [email protected] immediately.
Take Control of Your Gambling
2b999 puts a full suite of responsible gaming tools directly in the hands of every player. Here is how each tool works and how to activate it on your account.
Set a maximum amount you can deposit within a defined period. This is one of the most effective tools for keeping gambling spend within a pre-planned budget.
- Log in to your 2b999 account
- Go to Account Settings > Responsible Gaming
- Select "Set Deposit Limit"
- Choose daily, weekly, or monthly
- Enter your chosen limit in BDT and confirm
Receive an on-screen notification when you have been playing for a set amount of time, so you can step back, review your session, and decide whether to continue or stop.
- Log in to your 2b999 account
- Go to Account Settings > Responsible Gaming
- Select "Session Time Limit"
- Choose your preferred session duration
- Save — the reminder activates on your next session
Cap the total amount you can lose over a day, week, or month. Once your loss limit is reached, you will be unable to place further bets until the period resets, helping prevent chasing losses.
- Log in to your 2b999 account
- Go to Account Settings > Responsible Gaming
- Select "Set Loss Limit"
- Choose your period and enter the BDT amount
- Confirm — the limit is active immediately
Need a short break from gambling? Activate a time-out to temporarily suspend your account. During this period, login is disabled and no transactions can be made.
- Contact 2b999 support via live chat or email
- Request a time-out and specify your preferred duration
- Choose from 24 hours, 48 hours, 1 week, or 1 month
- Your account will be suspended within minutes of the request
Self-exclusion is designed for players who feel they have lost control of their gambling. It provides a serious, enforceable break from the platform that cannot be reversed during the chosen period.
- Contact 2b999 support via live chat or email
- Request self-exclusion and select your period
- Options: 6 months, 1 year, 3 years, or permanent
- Your account is suspended immediately upon confirmation
- Reinstatement requires a formal review process after the period ends
Enable periodic reality check pop-ups that display how long you have been playing and your net win/loss for the session. These prompts are designed to keep you informed and in control throughout your play.
- Log in to your 2b999 account
- Go to Account Settings > Responsible Gaming
- Enable "Reality Check Notifications"
- Set your preferred interval (every 30, 60, or 90 minutes)
- Notifications appear on-screen during active sessions
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. Many players in Bangladesh who struggle with gambling-related harm continue to play because the warning signs seem minor at first or are easy to rationalise.
If you recognise any of the behaviours listed on this page — whether in yourself or in someone you care about — it is important to take them seriously. Gambling problems are not a sign of weakness; they are a recognised condition that can affect anyone regardless of income, background, or experience.
The earlier you act, the easier it is to regain control. 2b999 is here to help at every step of that journey. Use the tools described on this page, or reach out directly to our support team for confidential assistance.
Check In with Yourself
Honest answers to these questions can help you assess whether your gambling habits are healthy. If you answer "Yes" or "Sometimes" to three or more questions, consider reaching out to our support team.
Our Platform Safeguards
Reach Out — We Are Here for You
If you are worried about your gambling or the gambling of someone you know, the most important step is to reach out. 2b999's responsible gaming support team is available around the clock to listen, guide, and connect you with the right resources.
All conversations about responsible gaming are treated with complete confidentiality. You will not be judged, and your account status will not be penalised simply for seeking help. In fact, requesting support is the single most effective thing you can do to regain control of your gambling.
When you contact us about a responsible gaming concern, our team will:
- Listen to your situation without judgement
- Walk you through the available self-limitation tools
- Activate time-out or self-exclusion on your behalf if requested
- Provide guidance on external support resources available in Bangladesh
- Follow up to ensure you have received the help you need
Remember: gambling should be fun, and it is perfectly normal to need a break. Whether you need to set a deposit limit, activate a time-out, or explore self-exclusion, our team will help you every step of the way.
Tips for Playing Safely at 2b999
Responsible gambling starts with good habits. These practical guidelines will help you keep your gaming experience positive, enjoyable, and firmly within your control.
Decide on a fixed amount you are comfortable losing before you start any session. Treat that amount as the cost of entertainment, not as an investment. Never gamble money you cannot afford to lose — this includes rent, food, or bill money.
Plan your gambling sessions in advance. Decide how long you will play before you log in, and stop when the time is up regardless of whether you are winning or losing. Use 2b999's session time limit tools to automate this discipline.
Chasing losses is one of the most dangerous gambling behaviours. If you have reached your loss limit for the session, stop playing. The odds do not change because you have lost — continuing to play after a bad run rarely leads to recovery and usually leads to deeper losses.
Step away from the screen regularly. Fatigue and prolonged play reduce your judgment and increase impulsive betting. During Eid, Pohela Boishakh, or any festive season — when promotional offers are prominent — be especially mindful of how much time and money you are spending.
Play Smart, Play Safe
You now know how 2b999 supports responsible gaming. Ready to explore the platform? Head to cricket betting, slots, or our live casino — or log in to manage your responsible gaming settings directly on your account.